Return Policy

SECTION 5 – PRODUCTS, SERVICES, REFUNDS & RETURNS (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to refuse any refunds for parcels that are shipped to a PO box address,  as a signature is required upon receiving the parcel as proof, which cannot be obtained via a PO box address, this signature can be signed for by anyone at the given address. In the case that the address provided is incorrect/insufficient to make a delivery, Kits of Medicine is not liable to pay the cost of shipping the product back to the purchaser.  We also reserve the right to refuse refunds for claims of not receiving goods when a signature is present. As our products are for training purposes, we are only able to issue refunds/returns if a product is damaged or arrives with parts missing. This is due to the nature of our products as once a product has been handled, it can no longer be re-sold, therefore, voiding any refunds/returns. In cases where parts of an order are missing, we reserve the right to send the missing parts. If any parcels are unclaimed and sent back to the sender (Kits of Medicine) it is the sole responsibility of the purchaser to pay the full shipping price as stated on Royal Mail’s shipping fee’s, to have the order re-shipped to the purchaser. If the purchaser requires a refund instead, they are eligible for a 50% refund of the full order cost. If Standard Delivery shipping method is chosen on checkout, we reserve the right to refuse all refunds for orders that are lost in transit. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. To initiate a refund, please reach out to us at info@kitsofmedicine.com with the necessary details. If your refund request is approved, you can anticipate the funds to be returned to your account within 5-10 working days.

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